Warranty & Product Care

Our Lifetime Warranty

At Jay & Julie Jewelry, we stand behind every piece we create. All of our jewelry comes with a lifetime warranty against manufacturing defects. If something isn't right, we'll make it right — that's our promise to you.

Our warranty covers:

  • Manufacturing defects in materials and workmanship
  • Structural issues such as broken clasps, loose settings, or faulty links

Our warranty does not cover:

  • Normal wear and tear
  • Accidental damage, loss, or theft
  • Damage caused by improper care or storage

To make a warranty claim, simply contact us and we'll take care of you.

Complimentary Annual Cleaning

We offer a free professional cleaning once a year for all Jay & Julie Jewelry pieces. Simply get in touch to arrange your complimentary clean and keep your jewelry sparkling like new.

How to Care for Your Jewelry

Fine jewelry deserves a little love to keep it looking its best. Here are our top tips:

  • Store it safely — Keep each piece in a soft pouch or jewelry box to prevent scratches
  • Avoid moisture — Remove jewelry before swimming, showering, or exercising
  • Keep away from chemicals — Perfume, lotions, and cleaning products can dull metals and damage stones
  • Clean gently — Use a soft cloth to wipe pieces after wearing; for a deeper clean, use warm water and mild soap
  • Get it checked — Bring your pieces in periodically to check for loose stones or worn clasps

With the right care, your Jay & Julie Jewelry pieces will last — and look beautiful — for a lifetime. 💍✨